Frequently Asked Questions (FAQ)

FAQ

Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at support@restoserve.com or call us on 080-48522720 between 10 am & 6 pm between Monday to Saturday to get our immediate help.


 

How do I register?

You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are there any charges for registration?

No. Registration on restoserve.com is absolutely free.

Do I have to necessarily register to shop on restoserve?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one restoserve account.

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your restoserve account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one restoserve account only.

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Yes, we understand the importance of time and the toil involved in shopping groceries. As long as the email address and phone number associated with the account is unique to each member in a family the delivery address can be the same.

Can I have different city addresses under one account and still place orders for multiple cities?

No, you cannot place orders for multiple cities.


 

Account Related

What is My Account?

My Account is the section you reach after you log in at restoserve.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What are credit notes & where can I see my credit notes?

Credit notes reflect the amount of money which you have pending in your restoserve account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in "My Account" under credit note details.

What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on restoserve.com. This enables you to shop quickly and easily in future.


 Payment

What are the modes of payment?

You can pay for your order on restoserve.com using the following modes of payment: a. Credit and debit cards (VISA / Mastercard). b. Bank Transfer. c. Net Banking.

Are there any other charges or taxes in addition to the price shown?

Is VAT added to the invoice?The VAT is included in the price of products. There are no additional taxes added by restoserve to your order.

Is it safe to use my credit/ debit card on restoserve?

Yes it is absolutely safe to use your card on restoserve.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your restoserve account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.


 

Delivery Related

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right hand corner and go to the "Update My Profile" section to change your delivery address.

How much are the delivery charges?

We charge a nominal fee of Rs.150/- per order for orders within Rs.4999/-. Orders of Rs.5000 or above are free.


ORDER RELATED 

What is the order cancellation fee?

We charge a fixed order cancellation fee of Rs.100/- per order.

Why is there an order cancellation fee?

We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order.

Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.

What You Receive Is What You Pay For

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.


 

Customer Related

How do I contact customer service?

Our customer service team is available 6 days a week (Mon-Sat), from 10 am to 6 pm. They can be reached at 080-48522720 or via email at support@restoserve.com

What are your timings to contact customer service?

Our customer service team is available 6 days a week (Mon-Sat), all seven days from 10 am to 06 pm.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with restoserve. Do write to us support@restoserve.com in case of positive or negative feedback.

How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

 Return - Refund

 We currently do not accept any returns. As a company policy, goods once sold to the customer cannot be returned or exchanged.


 

Copyright @ www.restoserve.com 

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